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PAVING THE WAY FOR
MAXIMIZED RETURNS

Xenia (Greek:ξενία) is an ancient Greek concept of hospitality. It is almost always translated as 'guest-friendship' or 'ritualized friendship'. It is an institutionalized relationship rooted in generosity, gift exchange, and reciprocity.

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FORWARD TO THE ROOTS OF
HOSPITALITY

In ancient Greek times, The Greek Gods enacted the rules of Xenia, mandating that all visitors be treated with ultimate compassion and hospitality. Over centuries,providing hospitality to guests was considered a virtue and an honor in Ancient Greek hospitality that was passed on through generations, growing to be a matter of pride and holy responsibility.
We, at Xenia, take pride to revive this deeply-rooted hospitality pennant to a generation who knows by heart how to practice geniality at its best.

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DISRUPTIVE METHODS.
DISRUPTIVE RESULTS.

We design and customize asset management strategies and operational models for hotels, resorts and hotel residences, targeting lean and efficient processes and deliverables.  Our advisory services include hotel management oversight, human capacity development, business operationsoptimisation,digital transformation, revenue management, and internal control improvement.

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ASSET MANAGEMENT

We, at Xenia, optimise hotels’ revenue streams and capitalize on
overlooked opportunities. We work on enhancing asset appreciation by
implementing unique strategies of optimising top-line revenues,
bottom-line results and enacting Property Improvement Plans (PIP)

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HOTEL
MANAGEMENT
OVERSIGHT

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BRAND
AFFILIATION

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MERGERS &
ACQUISITION

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HOSPITALITY ADVISORY

Xenia provides clients with specialized hospitality advisory, structured to close
operational, commercial and customer experience gaps that challenge clients’
profit maximization. From operational audit and mystery shopping to marketing
and commercial consultancy, our services are disruptive to declining profit
margin.

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SALES &
MARKETING
AUDIT

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OPERATIONAL
AUDIT

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PRE-OPENING
ADVISORY

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DIGITAL TRANSFORMATION

Digitalizing operational processes, distribution and channel management is a critical
step to building a customer-centric hotel experience. With sharp focus on
operational efficiency, revenue optimisation, forecasting, benchmarking, customer
satisfaction and retention, we help our clients deploy digital solutions that analyze
big data into functional dashboards for strategic decisions.

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CUSTOMER
RELATION
MANAGEMENT
(CRM)

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BIG DATA
ANALYSIS & BI

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OUTSOURCE
REVENUE
MANAGEMENT
& RMS

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OUR MODEL

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HOTEL MANAGEMENT

  • Consumed in the Day-to-day operation,
    needing a fresh eye to support in assessing
    challenges and opportunities objectively

  • Need for solutions to generate new revenue
    streams and develop internal processes to
    maximize returns

  • Need to capitalize on modern international
    standards and operations’ best practice

  • Need for performance benchmarking and
    optimisation

  • Need for transforming manual processes to
    efficient utilization of AI solutions

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ASSET MANAGEMENT

  • Understand owner investment objectives

  • Data analysis and action plan development

  • Monthly performance review and owner repor

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HOSPITALITY ADVISORY

  • Risk Analysis & as is process mapping

  • Analyze and develop should-be process

  • Team buy-in and deployment

We work uninterruptedly with vital goals in mind:Maximizing returns for hotel owners,providing exceptional hospitality experiencefor guests and rewarding work environmentfor employees

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DIGITAL TRANSFORMATION

  • Understand owner investment objectives

  • Data analysis and action plan development

  • Monthly performance review and owner repor

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MAXIMIZED RESULTS

  • Align asset performance with owners’ vision and objectives

  • Operator search, selection and hotel management agreement (HMA), hotel franchise agreement (HFA) negotiations and conclusion

  • Build detailed and tailored short, medium and long-term strategies and plans for ptimisation of Gross Operating Revenue (GOR), Gross Operating Profit (GOP), Property Improvement Plan (PIP), and Guest Satisfaction Index (GSI)

  • Highest/ best use of space analysis and overseeing smart capital expenditure

  • Maximize use of AI and digital tools, utilizing accessible cloud-based tech solutions

  • Periodic benchmarking of KPIs with market competitors for optimised performance

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WHY XENIA?

  • Quantifiable result-oriented strategies, designed to
    maximize returns for our clients, tailored
    specifically, to address their challenges

  • First-hand knowledge of international best
    practices, leveraged to unlock full potential of each
    asset

  • Collaborative mind set with a combined 50+ years
    of experience

  • Solid commercial and operational expertise with
    global hotel brands, backed with hotel real estate
    investment and asset management certifications
    from Cornell University

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OUR EXPERTISE

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We are an agile and innovative company. We would love to help you transform and grow your hospitality investment and be prepared for the travellers of tomorrow.

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